My device isn’t synchronising with the IoT platform. Why?

Please check the following things: Check that the device is powered on. Press the button an…… More

November 13, 2018

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in …… More

November 13, 2018

Two devices in the same area show different temperatures. Why?

Please note: The device may temporarily show inaccurate temperatures during and after initi…… More

November 13, 2018

When the device is first powered on, why is the indicator flashing red and green?

A new device always defaults to WiFi setup mode (indicator flashing alternate red and green). This i…… More

November 13, 2018

Data storage limit

Does the device have internal storage? Yes. It has a large internal storage which…… More

November 12, 2018

Data Synchronising Failed

I have set up my device, but I don't see any data on the App or IoT Platform? Whe…… More

November 12, 2018

How can I view the data if there is no WiFi connection?

In the situations where your WiFi network is down, the device continues to collect environmental dat…… More

November 12, 2018

How to view the data remotely?

All the sensing data is periodically synced to our platform via WiFi according to the interval you…… More

November 12, 2018

Sync external probe data

Why can’t I see the external probe data on the charts? The external probe sensor …… More

November 12, 2018

How to sync data to the platform?

As long as you connect the device to the WiFi network, it will automatically sync data t…… More

November 12, 2018