Data Synchronising Failed

I have set up my device, but I don't see any data on the App or IoT Platform? Whe…… More

November 12, 2018

How to view the data remotely?

All the sensing data is periodically synced to our platform via WiFi according to the interval you…… More

November 12, 2018

Sync external probe data

Why can’t I see the external probe data on the charts? The external probe sensor …… More

November 12, 2018

How to sync data to the platform?

As long as you connect the device to the WiFi network, it will automatically sync data t…… More

November 12, 2018

How to change measurement and data sync frequency?

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT P…… More

November 12, 2018

Can I use the device without WiFi?

The device is optimised to be used with WiFi to allow regular synchronisation with the IoT platform …… More

November 12, 2018

What should I do if the WiFi connection fails?

Please make sure that your WiFi router has a working network connection using other devices. If th…… More

November 12, 2018

Why isn’t the probe data synced to the platform?

Some customers contacted us for unable to view the data detected by the probe. Here is the right way…… More

September 21, 2018

Failure to setup the device via the UbiBot App

During setup, your device will need to be in WiFi setup mode. This activates its internal WiFi con…… More

March 23, 2018

Forgotten your password

There are three ways to reset your password: 1.Using the UbiBot App Open the App and on the Login …… More

November 3, 2017