Why isn’t the probe data synced to the platform?

Some customers contacted us for unable to view the data detected by the probe. Here is the right way…… More

September 21, 2018

Failure to setup the device via the UbiBot App

During setup, your device will need to be in WiFi setup mode. This activates its internal WiFi con…… More

March 23, 2018

Forgotten your password

There are three ways to reset your password: 1.Using the UbiBot App Open the App and on the Login …… More

November 3, 2017

Creating a new account

You will need a new, valid, email address to create a new account. If you want to delete your old ac…… More

November 3, 2017

How to share data with another user?

You can enable data sharing from the App and from the IoT platform. Using the App …… More

October 10, 2017

Questions about using the UbiBot PC Offline Tools

Here are some questions you may encounter: How to set up the device using the PC Offline Tools?…… More

October 10, 2017

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in …… More

September 6, 2017

Data Synchronizing Failed

I have set up my device, but I don't see any data on the App or IoT Platform? When the devi…… More

September 6, 2017

How often are data measurements taken and what is the default frequency for data synchronization?

By default your device will take readings every 5 minutes and will sync with the IoT Platform ever…… More

September 6, 2017

How do I mount the device?

All our devices are lightweight and designed for easy wall mounting using the provided bracket, mo…… More

February 26, 2016