How do I mount the device?

All our devices are lightweight and designed for easy wall mounting using the hangning hole. The W…… More

November 30, 2018

My device isn’t synchronising with the IoT platform. Why?

Please check the following things: Check that the device is powered on. Press the button to…… More

November 30, 2018

What is the battery life of the WS1 Pro?

When using high performance alkaline batteries, the WS1 Pro gives up to 4-6 months continuous use wi…… More

November 30, 2018

Why are my device Temperature readings not accurate?

Please note: The device may temporarily show inaccurate temperatures during and after initial W…… More

November 25, 2018

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in …… More

November 13, 2018

Two devices in the same area show different temperatures. Why?

Please note: The device may temporarily show inaccurate temperatures during and after initi…… More

November 13, 2018

How to change measurement and data sync frequency?

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT P…… More

November 12, 2018

How do I set up alerts?

You can manage your alerts in the Alerts page in the App. Tap on the “+” to add a new alert. If you…… More

February 25, 2016