Why are my device Temperature readings not accurate?

Please note: The device may temporarily show inaccurate temperatures during and after initial W…… More

November 25, 2018

What is the battery life of the WS1?

When using high performance alkaline batteries, the WS1 gives 6 months continuous use with a 15 minu…… More

November 13, 2018

My device isn’t synchronising with the IoT platform. Why?

Please check the following things: Check that the device is powered on. Press the button an…… More

November 13, 2018

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in …… More

November 13, 2018

Two devices in the same area show different temperatures. Why?

Please note: The device may temporarily show inaccurate temperatures during and after initi…… More

November 13, 2018

When the device is first powered on, why is the indicator flashing red and green?

A new device always defaults to WiFi setup mode (indicator flashing alternate red and green). This i…… More

November 13, 2018

How to change measurement and data sync frequency?

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT P…… More

November 12, 2018

How do I mount the device?

All our devices are lightweight and designed for easy wall mounting using the provided bracket, mo…… More

February 26, 2016

How do I set up alerts?

You can manage your alerts in the Alerts page in the App. Tap on the “+” to add a new alert. If you…… More

February 25, 2016