When the device is first powered on, why is the indicator flashing red and green?

A new device always defaults to WiFi setup mode (indicator flashing alternate red and green). This i…… More

March 23, 2018

Failure to connect to WiFi after setup

Please check the device is powered on. If the device doesn’t beep when you press the button, the…… More

March 20, 2018

I just tried to activate my device using a PC, but I keep seeing a “Failed Activation” popup?

If the activation failed, go through the activation procedure again and confirm that you selected th…… More

March 20, 2018

Failure to connect to WiFi during setup

During setup, your device will need to be in WiFi setup mode. This activates its internal WiFi and a…… More

November 6, 2017

Forgotten your password

There are three ways to reset your password: 1.Using the UbiBot App Open the App and on the Login …… More

November 3, 2017

Creating a new account

You will need a new, valid, email address to create a new account. If you want to delete your old ac…… More

November 3, 2017

How to share data with another user?

You can enable data sharing from the App and from the IoT platform. 1. Using the App a. Open the…… More

October 10, 2017

Two devices in the same area show different temperatures. Why?

The following are the most common reasons for a device showing a wrong temperature. If you ha…… More

October 10, 2017

I can’t install the app. Can you help?

Ideally you should always install the App from Google Play (for Android) or from the App Store (fo…… More

September 28, 2017

I am activating my device using a PC, but I see a popup that says “Switch to WiFi Mode”. What should I do?

You will see this notification if you connect a new device to your PC when it is switched on. You sh…… More

September 28, 2017